Refund policy
Returns & Refunds We want you and your cat to love PawPulse. If something isn't right, here's how returns work. 14-day returnsYou can return your order within 14 days of receiving it. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Return shippingReturn shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect. Damaged, defective or wrong itemsIf your PawPulse arrives damaged, stops working because of a defect, or you received the wrong item, contact us within 14 days of delivery with your order number and a photo or short video of the problem. We will send you a free replacement or issue a full refund, at no extra cost to you. How to start a returnEmail us at tomas.garkavas@gmail.com with your order number and the reason for the return. We will reply with the return address and instructions. Items sent back without contacting us first will not be accepted. RefundsOnce we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Add-ons such as Shipping Protection and Priority Processing are non-refundable once the order has shipped. EU customersIf you live in the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving it without giving any reason. This policy does not limit any rights you have under applicable consumer law.